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Agent transformation stories

Microsoft 365 Copilot, Microsoft Copilot Studio,
Dynamics 365, Power Platform, and Agent 365.

Real customer stories. Real agent impact. Discover how organizations across industries are transforming their business with agents and find inspiration for your own AI journey.

Spotlight stories

Discover our featured transformation stories showcasing innovation and success

Microsoft 365 CopilotProfessional Services

LTM transforms HR and Sales Organization with AI-Powered Copilot Agents
Copilot StudioProfessional Services

Wipro increases the impact of rewards and recognition platform with Microsoft 365 Copilot
Copilot StudioOther

State Farm Accelerates Translation with AI
Microsoft Dynamics 365AgricultureRetail & Consumer Goods

Farmlands Cooperative: Sowing the seeds of innovation with autonomous agents in Dynamics 365
Copilot StudioRetail & Consumer Goods

Coca-Cola Andina modernizes HR operations with AI-powered agent on Microsoft Copilot Studio
Copilot StudioPower PlatformAutomotive

Mercedes‑Benz Tech Innovation GmbH’s Agent Journey
Copilot StudioPower PlatformTravel & Transportation

Unifi manages contracts more efficiently with AI using Power Platform and Copilot Studio
Copilot StudioProfessional Services

Verdantas builds agents for proposal development, contract management, and collaboration using Microsoft Copilot Studio
Copilot StudioMicrosoft 365 CopilotProfessional Services

How systems integrators are scaling innovation with Microsoft 365 Copilot and agents
Copilot StudioRetail & Consumer Goods

Coca‑Cola Beverages Africa Automates with AI Agents

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LTM transforms HR and Sales Organization with AI-Powered Copilot Agents

Eneco moves to Microsoft Copilot Studio to better support over 1.5 million customers

Dow is targeting millions in cost savings with Microsoft 365 Copilot and agents

Singapore Civil Defence Force implements digital solutions using Power Platform and Copilot Studio

The Estée Lauder Companies and Microsoft Copilot Studio transform intelligence

NFP Scales Risk Management with AI

Signetic transforms healthcare operations with intelligent apps and agents

HEINEKEN uses Power Platform to streamline operations and harness the potential of AI

HYPE Revolutionizing Customer Service with Microsoft Copilot Studio

Dunaway automation and productivity with Microsoft Power Platform and Copilot Studio

Wipro increases the impact of rewards and recognition platform with Microsoft 365 Copilot

State Farm Accelerates Translation with AI

Farmlands Cooperative: Sowing the seeds of innovation with autonomous agents in Dynamics 365

Coca-Cola Andina modernizes HR operations with AI-powered agent on Microsoft Copilot Studio

Mercedes‑Benz Tech Innovation GmbH’s Agent Journey

Unifi manages contracts more efficiently with AI using Power Platform and Copilot Studio

Verdantas builds agents for proposal development, contract management, and collaboration using Microsoft Copilot Studio

How systems integrators are scaling innovation with Microsoft 365 Copilot and agents

Coca‑Cola Beverages Africa Automates with AI Agents

Beyond the hype: turning Microsoft 365 Copilot and agents into real business outcomes | Microsoft Community Hub

How to scale AI: A look inside EY’s journey with Microsoft 365 Copilot and agents | Microsoft Community Hub

Empower your workforce with agents in Microsoft 365 Copilot | The Microsoft Cloud Blog

Holland America Line sees signs of more informed purchasing with Copilot Studio agent

From manual to automated: Grupo Bimbo embraces Microsoft Power Platform

La Trobe University’s AI-first vision

UNSW use Microsoft Copilot Studio to transform the student experience

Reimagining work, rebuilding value: KPMG leads the AI era with Microsoft-powered agents

Dow reimagines productivity and supply chain efficiency with Microsoft 365 Copilot

EY transforms its global finance operations with innovative apps and AI-driven agents using Power Platform

EY harnesses agentic AI via Copilot to empower employees, elevate client success

Kantar reimagines data prep, puts Copilot Studio agents to work readying data for AI

ABN AMRO Bank migrates to Microsoft Copilot Studio

Lumen’s strategic leap: How Copilot is redefining productivity and employee engagement

With Copilot agents, Pets at Home unleashes an AI revolution

T-Mobile drives more effective customer conversations with Microsoft Power Apps and Copilot Studio

Virgin Money modernises banking with Microsoft Copilot Studio

KPN amplifies marketing and sales productivity with Microsoft 365 Copilot for Sales

Children International uses Copilot to bring a more human touch to combating childhood poverty worldwide

ABN AMRO Bank enhances AI capabilities with Copilot Studio and Azure services

The City of Montréal enhances citizen engagement with Copilot Studio

T-Mobile empowers customer service representatives using Power Apps and Copilot Studio

La Trobe University supercharges academic productivity with AI and Copilot Studio

City of Montréal supports citizens with a virtual agent built using Microsoft Copilot Studio

CSX boosts supply chain agility using Microsoft Copilot Studio and Azure AI Foundry

CSX boosts supply chain agility using Microsoft Copilot Studio and Azure AI Foundry

Bosch Improves Employee Experience with AI Agents

Appreciating innovation: Eide Bailly optimizes customer experience with Dynamics 365

KONE elevates its automation and AI strategies with Microsoft Power Platform

SIAG transforms public services and enhances support for citizens with Microsoft Dynamics 365, Power Platform, and AI agents

Pioneering the Future of Home Transformation Through AI Excellence

Amgen builds agent in 6 weeks with Copilot Studio to help accelerate R&D | Microsoft Customer Stories

From Microsoft 365 Copilot to Copilot Studio: TotalEnergies at the forefront of AI transformation

Rabobank embraces conversational banking with Copilot Studio

Microsoft Build 2025: How to create a “frontier” workplace powered by agents | Microsoft Community Hub

Holland America Line transforms customer experience with Copilot Studio

Inside Microsoft: Reimagining HR and IT with Microsoft’s Employee Self-Service Agent | Microsoft Community Hub

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Agent transformation stories